Zvi Frank – Medium

Zvi Frank

Published in
Copilot.CX

Cracking the Code to Customer Satisfaction: Customer Experience (CX) is Only Half the Story

How happy are your customers with your brand or product; that’s the “to be or not to be” question — and what makes up the answer may…

Jun 20, 2020

Cracking the Code to Customer Satisfaction: Customer Experience (CX) is Only Half the Story

Jun 20, 2020

Published in
Copilot.CX

A Remote Control Versus a Truly Connected Product: Which One is Yours?

Adding mobile, web and voice apps to a consumer electronics product can provide users with an effective digital interface if implemented…

Nov 13, 2019

A Remote Control Versus a Truly Connected Product: Which One is Yours?

Nov 13, 2019

Published in
Copilot.CX

All the Wrong Reasons to Create a Connected Product, and One Very Right One

There are many wrong reasons for bringing a connected product to market. It is important to acknowledge that the reasons that move a…

Nov 5, 2019

All the Wrong Reasons to Create a Connected Product, and One Very Right One

Nov 5, 2019

Published in
Copilot.CX

The Smart Product Value Treasure Map

Six Areas to Explore to Ensure Your Connected Product Delivers Maximum Value to Your Customers

Oct 28, 2019

The Smart Product Value Treasure Map

Oct 28, 2019

Published in
Copilot.CX

The Connectivity Spectrum: How the Type of Product You Manufacture Impacts the Relationship You…

The Connectivity Spectrum: How the Type of Product You Manufacture Impacts the Relationship You Create with the Consumer

Oct 21, 2019

The Connectivity Spectrum: How the Type of Product You Manufacture Impacts the Relationship You…

Oct 21, 2019

Published in
Copilot.CX

Crossing the Onboarding Chasm

There are many obstacles to overcome when introducing a connected product to the consumer electronics market, but by far the largest…

Oct 15, 2019

Crossing the Onboarding Chasm

Oct 15, 2019

Published in
Copilot.CX

Calculating Lifetime Value to Disrupt the Kitchen Appliance Industry

Lifetime Value (LTV) matters to every business, but in one-time transactional businesses like the kitchen appliance industry, calculating…

Oct 2, 2019

Calculating Lifetime Value to Disrupt the Kitchen Appliance Industry

Oct 2, 2019

Zvi Frank

Zvi Frank

Frank is the Co-CEO of Copilot (www.copilot.cx), the leading automated customer experience platform for consumer electronics.

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