Problem Solving 101
“Despite our best efforts, life doesn’t always go according to plan. When things go wrong, our first line of defense is to identify who or what appears to be responsible.
We want the problem to go away and, anxious for resolution, we barely scratch the issue’s surface before assigning blame. We feel better. We consider the issue closed. We move on.
For the record, this is a lousy approach to problem solving. Not only is it superficial and short-sighted, it’s a missed opportunity to improve and benefit from a kaizen event. By visualizing our work and understanding its flow, we can solve problems at their source.”
-Personal Kanban: Mapping Work | Navigating Life
Visible work is easier to see. Why do you think Math teachers suggest that we “show work”? To tell the students where they went wrong.
A feedback system like this, helps with control and management. It helps to:
- Make exams harder (a teacher’s evil plot)
- Know what tasks your employees are performing
- Know why your customers love to come to your store.
From this, improvements and changes are made. And yet, these changes are under your discretion.
How do you act on your decisions?