Fredrik Stern er Cederlöf – Medium

Fredrik Stern er Cederlöf

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Fredrik Stern er Cederlöf
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UX Collective

Customer experience gap analysis: detecting opportunities with ChatGPT

According to PwC, 73% of consumers point to customer experience (CX) as an important factor in their purchasing decision, and 32% of all…

Jun 16

Discover how leveraging AI can uncover hidden opportunities and address unknown gaps to elevate customer satisfaction and increase customer loyalty.

Jun 16

Fredrik Stern er Cederlöf

From Reviews to Reality: How I Used a LLM to Identify Nike Soho’s Experience Gaps

Leveraging Generative AI to analyze customer feedback and reveal insights that enhance customer satisfaction.

1d ago

From Reviews to Reality: How I Used a LLM to Identify Nike Soho’s Experience Gaps

1d ago

Fredrik Stern er Cederlöf

Feedback Manager on ChatGPT

Building a strong customer experience requires listening to and learning from customers, understanding their needs, and acting on them…

Jun 24

Feedback Manager on ChatGPT

Jun 24

Fredrik Stern er Cederlöf
in
collectorbank-cx

Hur vi säkerställer krav på kundvärde

Sedan september 2018 ansvarar jag för vår Customer Experience (CX) & Analytics gruppering på Collector Bank som är en direkt effekt av ett…

Aug 30, 2019

Hur vi säkerställer krav på kundvärde

Aug 30, 2019

Fredrik Stern er Cederlöf

How to use Siri as a voice-based interface for Google Analytics

This might not be the most effective way of receiving audio based insights, but it works (actually both robust and fast) and maybe it will…

Jun 2, 2019

How to use Siri as a voice-based interface for Google Analytics

Jun 2, 2019

Fredrik Stern er Cederlöf
in
Towards Data Science

App Store review mining with R + Google Cloud Machine Learning

This article describes how to export data from iTunes with R and itunesr (by Abdul Majed Raja) followed by visualized ratings and reviews…

Sep 24, 2018

App Store review mining with R + Google Cloud Machine Learning

Sep 24, 2018

Fredrik Stern er Cederlöf

Analyzing time between bookings and events with R + Google Analytics

As a freelance Digital Analyst, you end up working with loads of different business models even if the overall business objectives is…

Feb 26, 2018

Analyzing time between bookings and events with R + Google Analytics

Feb 26, 2018

Fredrik Stern er Cederlöf

Blir 2017 året då Sveriges digitala byråer imploderar?

Nu går digitala byråer snart in i ytterligare ett år av hög ekonomisk osäkerhet och ett bokslut för 2016 som enligt prognos indikerar på en…

Dec 23, 2016

Blir 2017 året då Sveriges digitala byråer imploderar?

Dec 23, 2016

Fredrik Stern er Cederlöf

Demokratisera er data för en hållbar utveckling

När företag och myndigheter expanderar sina digitala ekosystem till att idag mer likna galaxer, kommer krav på uppföljning hack i häl…

Apr 11, 2016

Demokratisera er data för en hållbar utveckling

Apr 11, 2016

Fredrik Stern er Cederlöf

Always in Beta

För att utmärka sig bland sina konkurrenter idag behöver digitala lösningar snabbare nå ut på marknaden och löpande optimeras för ett mer…

Mar 10, 2016

Always in Beta

Mar 10, 2016

Fredrik Stern er Cederlöf

Fredrik Stern er Cederlöf

Global Head of Customer Insights, AI & Analytics at Polestar. Currently on sabbatical and residing in Tokyo. CEO & Principal Analyst at Insight Works AB.

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