I conduct user research for internal surveillance for several financial institutions across the globe. We created a new interface for the analyst teams. With global financial clients comes high security and quite an array of locations from New York to London to Singapore to Sydney. I use a variety of techniques to obtain research and must be creative when security is high and locations and time zones (especially during a pandemic) may be inconvenient.

High Client Security Roadblocks

Interviews via Zoom have become the social norm and many have now become an expert at navigating the technology. I can send out surveys or Zoom…

Donald Malmquist

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