By John Kundert (Chief Product Officer)

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The four strategic pillars; Newsroom, Community, Enterprise and Intelligence

The turning of the calendar years always feels like a right moment to reflect on the past and define the future (as best we can). This has never felt more poignant given the huge distress and uncertainties of 2020 and real hope for 2021. Here is my pause for thought …

When I am asked why I work for the Financial Times, the answer is easy. It is because I believe in the importance of FT gold standard journalism. It has never felt more important to value expertise, truth and trustworthiness of the content…


By Michael Hoole

Thinking of starting a research project? Here are some things to consider.

At the FT, we consider ourselves to be a data driven organisation, and like many data-driven organisations, research plays a large role in deciding which data is collected and how. Despite an increasingly wide-range of methodologies emerging within the market industry in the last 20 years, the basic principles of whether to start a research project or not remain remarkably similar. …


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By the User Research team

Reactive Research: Our Notes From the Last 6 Months

Back in March, we reluctantly watched as normalcy not-so-quietly left the party and priorities quickly began to shift. As researchers working across multiple product teams, our roles became fundamental to understanding new thought processes, reactions and routines and ultimately shining a light on new areas of focus.

Six months in, we’re reflecting on the few tips and reminders that could have better prepared us to tackle research and discovery during an especially reactive time.

When you’re planning

  • Think twice about your research objectives. This level of…


By Tara Ojo

My team recently worked on a feature to give users shortcuts to topics they follow in the FT’s App after we trialled it as an AB test and got successful results.

When we got new data from the API we wanted to have a sleek animation from the old order of topics, into the new refreshed order. …


By Anna Shipman

Over the past six months, my group at the Financial Times has moved from project-based teams to durable teams. In this post I’ll explain why we made that move and how this is helping us deliver bigger and better things for our customers.

We want to be able to deliver as much value as possible

Our goal on Customer Products is to make FT.com and the iOS and Android apps be as good as they can be for our customers, and increase the lifetime value of each customer or corporate licence. …


By Eric Anand

TL;DR: How do we understand that the things our business cares about are working as intended? We identify and monitor them. Here we dive into the beginning of the FT’s journey to monitor our capabilities, and how we did our first one.

So what’s the issue?

Currently, at the FT, we have extensive monitoring of our underlying systems — which is great, however, we don’t have that same extensive picture at a high-level view.

So what does that mean? Well, our Operations Support team currently monitor a dashboard full of hundreds of tiles which let them understand the state of a…


By Nikita Lohia

Change is inevitable, change is constant..

Someone famous said that. All knowing WWW seems to be ambiguous on who said it. But finding out the origin of this quote isn’t the goal of this blog.

We, the reliability engineering team, had a far more pressing problem to solve:

TL;DR : How to track various code releases, happening multiple times a day, pushed by various different teams in a completely random order, which may or may not affect your service in a forever increasing microservices architecture software development environment?

The Problem

We want to track the changes happening in all…


As part of the Deaf Awareness Week (4th to 10th May 2020), we at the FT would like to share a few things to raise awareness, share some work tips on how we work with deaf people. We also positively encourage an inclusive culture at work. We’ll also share a career journey written by one of the deaf people that work here at the FT.

A photo of James Loveridge, in London taken by Barbara Asboth.
A photo of James Loveridge, in London taken by Barbara Asboth.
James in London. Photo taken by a friend: Barbara Asboth

Hi James, what is your current role at the FT and what do you spend most of your time doing at work?

My current role is as an Engineer in Internal Products. I am a…


By Edd Sowden

Over the past 6 months in Customer Products (one of the engineering groups within the FT) we’ve been iterating on our recruitment process, again. This effort was started after a colleague challenged us on why we don’t interview many people of colour for our engineering positions and if our recruitment process was even fair to people of colour.

We’d already done work to ensure that we were both attracting and hiring with good gender diversity. This includes things like removing masculine coded words from job adverts, and reducing the length of our take home exercise (for people who may have…

FT Product & Technology

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