We’ve now moved our blog to our newly redesigned website. We’re delighted to bring our mission and insights closer in an engaging new home that tells the story of our work, the story of our partners and the story of our mission.

Visit our new website and read our insights.


Every year, the opportunity we have to make an impact grows. And this year was no different. We’ve all been through so much, totally changing the way we work, at a scale and pace never seen before. Reflecting on the past twelve months, we’ve seen the type of change we couldn’t have imagined possible at the start of the year.

Launching our mission

At the end of 2019, we brought the company together to think about our future and the future of public services. We began crafting an idea, a new mission to guide us and ground us through the next decade. …


We recently invited Eddie Davies, Deputy Director of Digital Services at HM Land Registry to join us for our first virtual event, Transitions, to share their change portfolio, challenges and thoughts for the future.

Today I’ll cover a little bit about what we’re doing at HM Land Registry, I’ll also cover what’s happening at the moment as a consequence of COVID-19. …


We recently invited Fiona Duncan, Chair at The Promise, to join us at Transitions and share her story.

Dominic Campbell: I can quite honestly say, despite all of the travelling I do and all of the people I meet from government around the world, our next guest is probably the person who’s has the most significant and possibly most visceral impact on the way I think about the work we all do. …


(or The Ecological Hierarchy of Needs)

Adah Parris, Futurist, Systems Thinker and Culture Strategist joined us for Transitions, sharing thoughts on the myth of the ego, presenting The Ecological Hierarchy of Needs.

The Myth of The Ego — Adah Parris

Hello everyone, my name is Adah Parris. It’s a pleasure to be here. Today I’m going to talk to you about the myth of the ego or the ecological hierarchy of needs.

The ecological triptych

So what’s a myth? We hear about it all the time, a traditional story, especially one told through early history or a widely held but falsely held belief or idea.

I’m going to take…


We recently invited Rob Walsh, Joint Chief Executive of North East Lincolnshire Council and Clinical Commissioning Group, to join us for our first virtual event, Transitions, to share his experiences of combining two organisations in 2020 and creating a unified COVID response to support citizens.

In 2007, North East Lincolnshire introduced the care trust plus, one of the first of its kind in England. It was a big step for the council, to delegate the commissioning and provision of Adult Social Care into the NHS. …


We recently invited Betsy Bassis, Chief Executive Officer of NHS Blood & Transplant to join us for our first virtual event Transitions, to share her experiences building an entirely new operation as part of the UK’s COVID-19 response.

I joined NHS Blood and Transplant (NHSBT) back in March 2019. When I joined 18 months ago, I can honestly say that I had no idea what would be waiting for me around the corner.

Like every organisation, COVID has hit ours like a bombshell, completely transforming what and how we do things. Our traditional work has always been supplying blood, organs…


Meena Kishinani, former Transformation Director at London Borough of Barking and Dagenham and Henry Kippin, Director at North of Tyne Combined Authority joined Dominic Campbell for our panel at Transitions, to share their insights on transformational leadership and what this looks like as we move to recovery.

Dominic Campbell (DC): We’re delighted to be able to bring this panel together today, with inspiring speakers with years of experience managing transformations.

We have Meena, who is the Former Transformation Director at the London Borough of Barking and Dagenham and also joining us and is Henry Kippin, Director at North of Tyne…


We recently invited Jennifer Wynter, Head of Benefits and Housing Needs, and Matthew Cain, Head of Digital and Data, at Hackney Council to join our own Lily Dart, Experience Director for a fireside chat about service redesign and creating a supportive and successful culture.

Lily Dart (LD): My name is Lily Dart, I’m the Experience Director for FutureGov and I’ve been a designer for about 17 years, mostly in the public sector and mostly in transformational environments. Can you both tell us a bit about yourselves?

Jennifer Wynter (JW): My name is Jennifer Wynter, I’m the head of the Benefits and Housing Needs service in Hackney Council. I’ve been in local government, local authorities for about 30 years now, maybe a little bit more. I’m currently responsible for about 200 staff, we process £275 million worth of housing benefit, associated benefits every year to…


We recently invited Eileen Burbidge, Partner at Passion Capital to join us for our first virtual event, Transitions.

9 Observations from Managing Transitions — Eileen Burbidge, Partner at Passion Capital

I’m a technology investor, and so I typically spend my days working with early-stage startups or scale-ups privately held that are looking to have a global impact or world domination. And so it might not be immediately obvious to people why I’d be chipping in today, but I really am honoured to be here. I think it’s incredibly important to support and do more for our local government institutions. …

FutureGov

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