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Futureyou.ai

Futureyou.ai

Futureyou.ai

(Chris here) interests in customer success, retention, churn, coaching, mentoring mindfulness, chillies, ukulele, Samba, beach, and family

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Featured

Aug 5, 2018 · 1 min read

Should developers help out on support?

Developers should help the support teams, but not in the way you might think.

Scenario 1:

Small SaaS support teams are sometimes arranged into two groups 1. Support and 2. Developers. A customer calls to support…

Latest

Aug 20, 2018 · 8 min read

Churn reduction and other Ramblings

Customer Value Score, Emotion and Value Churn

Aug 15, 2018 · 4 min read

9 steps to build, test, deploy and market an email sequence product

Aug 14, 2018 · 2 min read

5 Days of Gratitude, Happiness Program — the beta has started

Aug 5, 2018 · 2 min read

What analogy have you used to explain Customer Success to someone who is not in the SaaS business?