
“will or will no…always,” and “never.” These words, he says, can make a conversation feel contentious or accusatory. Instead, he suggests changing your language to include “recommend,” “suggest,” and “will or will not,” to keep emotions in check and soften any harshness while still being direct.
nd suggests …erson to find a satisfying resolution. Compromise is a win if both people feel they’ve been heard.” Utay encourages negotiators to not assume they know what the other person is thinking, even if you know them well and suggests taking time and space before responding.