Third-party claims at San Cristóbal Seguros

Service and digital product design case study in the toughest interaction with every insurance company

Business context

The challenge

Project context

Scope and axes of the project


Step 1: Discover

Step 2: Define

User Journey

Baseline metrics (C-SAT, CES y life-cycle)

Problems, needs, insights and opportunities:

Problems and challenges:

Step 3: Develop

step 4: Deliver

Lean approach

Output: “The experiment”

From the experiment we took 4 substantial learnings:

How the project continued

Totally nerd UX designer @ Sixt