Ganesh NarayaninConversations with FreshcallerHow the banking sector can rethink customer serviceThe centuries-old banking industry needs to uphaul its customer service approach before it is too late.Aug 29, 2019Aug 29, 2019
Ganesh NarayaninConversations with FreshcallerDemystifying service level calculationLife is easier when you have a real-time pulse of your call center performance. Service level calculation can help you with that.May 6, 2019May 6, 2019