Requiring Employees To Be Cheerful Isn’t Just Mean, It’s Bad Business
Ester Bloom
288

Trader Joe’s does expect being cheerful as part of your job. The raises are dependent on your review scores. (Reasonable) 1/3 of the points available are from your customer interactions.

Now you do have the decent wages/health insurance/benefits package to help keep that smile on your face but it’s not just that they scout out the happiest people on earth and buy them Hawaiian shirts.

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