Garry Vail

…tive discussion and speeds up clarification of what’s expected. It’s also a fun and efficient way to involve people on the front line, who are better equipped to estimate how long things will take than managers and directors.

…value-congruent behavior. They are what Sarah Tavel of venture capital firm Greylock Partners calls the “mitochondria” of startups, because they are the company’s power plants — adding value beyond their job description by asking and doing what is best for the company.

Set aside time to ask your client what they need for the relationship to succeed and let them know how you work best. Set expectations for communication cadence. Discuss and align about shared objectives. Periodicall…