‘I like the “I’m New” bookmarks you’ve started doing’… well, I don’t need any more encouragement! I read this in an email, after I’d started using these ‘bookmarks’ in Southmead after I’d seen them in Avonmouth and thought how effective they were. Today there’s a single box of Direct Delivery to discharge, so I make good use of them. My colleague is writing a guide to children’s fiction, so we are both busy, although the library itself is not very busy.
A*, who I work with at Horfield, pops in to discuss the Southmead customer he spoke to yesterday, who he thought was aggressive. A* says he had to get ‘very assertive’ with him. I tell A* that the customer told me he’s on meds for a mental condition. A* says that explains everything, and asks how the interview went. I tell him “terrible”. He looks like he can’t believe it.
Our mutual customer enquired about the drop in job club that A* advertises in a poster on the desk in Southmead. I point out it says he should make an appointment, via the phone number or email. He tells me he has neither, but then goes on to tell me he’s from London, and how he’s a great salesman, etc. etc. I nod politely in the way that should let him know I’ve heard it all before. I contact A* by email to make an appointment for our customer, and then A* phones back. So it’s not just me.
Today we have interesting customers — the lady who runs the reading group that alternates between Henleaze and Southmead (just to confuse things) comes in to check we have reserved the books she has asked for. We have. Now she wants to reserve books for the next 3 months!
We also have a small girl who takes some books out and then comes back later to say she forgot to ask for her stickers for her BFR. As my colleague is using the computer where the details are kept, I make a note of her name and library membership number. When we check later — she’s not registered with us!
We sign up a few more children for the challenge, and issue another medal and certificate to an Asian boy. He’s a bit reluctant to speak to me but eventually lets me know what kind of books he likes. His parents sign him up for the Coding Club.
In fact, I have some time to run through the basics of Scratch. I tidy the children’s non-fiction section and find another useful book regarding this. And I think perhaps I’d like to go back into teaching.
It’s been a lovely sunny day with blue skies today, and although the day passes quickly, we’re happy when it’s time to go home.