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Munich Public Transit (Photo: Gemma Petrie)

Last year, the Firefox User Research team conducted a series of formative research projects studying multi-device task continuity. While these previous studies broadly investigated types of task flows and strategies for continuity across devices, they did not focus on the functionality, usability, or user goals behind these specific workflows.

For most users, interaction with browsers can be viewed as a series of specific, repeatable workflows. Within the the idea of a “workflow” is the theory of “flow.” Flow has been defined as:

a state of mind experienced by people who are deeply involved in an activity. For example, sometimes while surfing the Net, people become so focused on their pursuit that they lose track of time and temporarily forget about their surroundings and usual concerns…Flow has been described as an intrinsically enjoyable experience.¹ …


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Like many organizations, Mozilla Firefox has been experimenting with the Google Ventures Design Sprint method as one way to quickly align teams and explore product ideas. Last fall I had the opportunity to facilitate a design sprint for our New Mobile Experiences team to explore new ways of connecting people to the mobile web. Our team had a productive week and you can read more about our experience in this post on the Sprint Stories website.

This year, Google I/O included a panel of Google “Sprint Masters” discussing how they use Design Sprints in their work: Using Design Sprints to Increase Cross-Functional Collaboration. …


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For many consumers, software and hardware choices are increasingly becoming choices between incompatible brand ecosystems. In today’s marketplace, a consumer’s smartphone choice is likely to have a far-reaching influence on options for everything from file storage to wearable technology. With each app purchase or third-party service sign-up, consumers become further invested in a closed brand ecosystem. As start-ups are acquired or privacy standards change, consumers may become trapped in an ecosystem that no longer meets their needs.

Mozilla strives to create competitive products and services built with open source technologies, that protect users from vendor lock-in, and that address user needs. We believe supporting these values is not only good for consumers, but is also good for our industry. In February, we conducted a contextual user research study on multi-device task continuity. This user research will help Mozilla design current and future products and services to support users’ behaviors and mental models. …

About

Gemma Petrie

Senior Staff User Researcher @Mozilla

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