gemma rogersFour principles to deliver servicesHello, we’re part of the service design team at the Care Quality Commission. That means, we’re a bunch of specialists in content design…Feb 7, 2020Feb 7, 2020
gemma rogersGetting our jig on for the provider guidance disco(very)Hello, we’ve just started a 4-week discovery into the guidance we give to providers of health and social care. Over the next few weeks…Jan 31, 2020Jan 31, 2020
gemma rogersEating out in 2019 — the best and worst placesThere’s no point in going and eating out if you don’t rate how good the experience was on Trello, right?Jan 3, 2020Jan 3, 2020
gemma rogersData download: looking at user behaviour to improve the service for people give feedback on careSince we launched give feedback on care earlier this year, we’ve been looking at how users are interacting with the service and making…Dec 6, 2019Dec 6, 2019
gemma rogersGive feedback on care sprintnotes 17 — what does service actually mean?Hello, we’re the team at the Care Quality Commission focusing on a new way for people to give feedback on their experience of care. We’re…Oct 25, 2019Oct 25, 2019
gemma rogersGive feedback on care sprintnotes 16 — the space to get creativeHello, we’re the team at the Care Quality Commission focusing on a new way for people to give feedback on their experience of care. We’re…Oct 11, 2019Oct 11, 2019
gemma rogersGive feedback on care sprintnotes 15 — why we needed to have a firebreakHello, we’re the team at the Care Quality Commission focusing on a new way for people to give feedback on their experience of care. We’re…Oct 2, 2019Oct 2, 2019
gemma rogersGive feedback on care sprintnotes 14 — that time we passed our GDS beta assessmentHello, we’re the team at the Care Quality Commission focusing on a new way for people to give feedback on their experience of care…Aug 30, 20192Aug 30, 20192
gemma rogersGive feedback on care sprintnotes 13 — all hands on deck for our GDS assessment checkHello, we’re the team at the Care Quality Commission focusing on a new way for people to give feedback on their experience of care…Aug 13, 2019Aug 13, 2019
gemma rogersGetting an accessibility audit on Give feedback on careA couple of weeks ago, we had an external accessibility audit done on the Give feedback on care service. So a few of us headed over to…Aug 7, 2019Aug 7, 2019