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Gene Lee
Gene Lee

Gene Lee

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From How Companies Thrive By Making You Obsessed by Tiffani Bova

…g and, on some occasions, counterintuitive — most of it now controlled by the customer and not you. In other words, you have the most control over your destiny by having the least control over what your customers actually do with you.

From How Companies Thrive By Making You Obsessed by Tiffani Bova

…ews for Sephora, which, according to Sailthru’s first annual Retail Personalization Index, provides the most personalized customer experience in the beauty business.

From How Companies Thrive By Making You Obsessed by Tiffani Bova

As the definition of a customer evolves, some companies will need to consider that a customer could also be a thing: a smart refrigerator, a chatbot, etc.

Claps from Gene Lee

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7 Early-Stage Recruiting Mistakes I’ll Never Make Again

Alex Paley

Using data to shorten VC learning cycles

William McQuillan

How We Decided To Split Equity As Co-Founders

Nicolas Cole