How Customer Support, Done Right, Fuels Improvement Throughout The Business

Crowdsourcing Business Improvements from Customers

“Why is this customer contacting us?”

Virtuous Feedback Loops

Surveys Suck

Crowdsourcing ideas

Conclusion

Disseminating GeorgeThought™, Enlightening The Vast Hordes Of The Benighted

Disseminating GeorgeThought™, Enlightening The Vast Hordes Of The Benighted