When You Enter a Store, You Become a Monster
Mark Thomas McLaughlin
112

I clicked the heart and really read it, even your profile. I can’t support the Oxford comma though.

I have a go-to “customer is always right” experience while I was being a customer that just resulted in me walking out. I really should write that essay; I think all this “customer is always right” nonsense is actually hurting retail in ways they don’t realize.

If I see more than a few cars in the drive through, I keep driving. I assume they are backed up because some a-hole wanted a custom coffee with a custom sandwich or something dumb like that. I hate Starbucks because I don’t ever know how to order the f*cking regular size coffee, black that doesn’t taste like day-old butt.

I hate the script we’re all chanting on both sides of the “interaction.”