Gurjinder SinghAirbnb’s Customer Experience Formula: Break Silos, Build FANSImagine this: Airbnb, the hospitality giant, had a problem with their customer experience. Lots of unhappy customers. Complaints about high…Oct 3, 2023Oct 3, 2023
Gurjinder SinghLeveraging EVERY Touchpoint to Unlock Your Brand’s PotentialImagine each touchpoint as a lever waiting to be cranked up to 110%. Read to find out how..Sep 26, 2023Sep 26, 2023
Gurjinder SinghHow Liquid Death Designed a $700m Valuation Canned Water BrandLiquid Death is a canned water company that has quickly become a cult favorite. The brand’s unique identity has helped it stand out in a…Jun 4, 2023Jun 4, 2023