🆕 Get support faster on the Carbon App 👩🏽‍🔧

2 min readSep 8, 2021


No one likes to wait for ages before getting resolutions to their complaints. This is why from today, you can now interface with our customer service team via the In-App Support feature on the Carbon app. 🚀

This means more options for you to get help from us in addition to already existing web and social media support channels.

So, what can you do on the app?

Report issues in real-time ⏳

When you need to quickly let us know about issues you’re facing but can’t get through via other channels, you can use the “Report a Challenge” feature to provide details in-depth and guide us in offering help even faster.

Get answers to pressing questions 🎯

You probably have loads of questions about some of our products and services, especially if you’re a new customer. The Check FAQs tab houses our knowledge base and provides answers to some of the most frequently asked questions from customers.

This also saves you time to do other important things rather than waiting for someone.

Fewer reasons to reach out

There are more features to expect and over the next few months, we will keep making this better and give you even fewer reasons to reach out to us.

In the meantime, tell a friend about all the amazing benefits of banking with Carbon, as you can buy now and pay over time at zero interest, save and get superior interest of 15.5%, or simply get a quick collateral-free loan.




We are a digital bank, and our superpower is giving you access to credit products like Loans and Buy Now, Pay Later.