“Your most unhappy customers are your greatest source of learning”
– Bill Gates
But…. how do you learn from your customers if you’re not willing to ask? This is the whole point of prioritizing customer feedback and creating a ‘Voice of the Customer’ (VoC) strategy.
And in the infographic below, we take a look at how companies, irrespective of size and scale, can implement an effective Voice of the Customer program to arrive at deeper customer insight.
This post originally appeared on www.getcloudcherry.com.