How to design the perfect Voice of the Customer strategy?

CloudCherry
Aug 18, 2016 · 2 min read

“Your most unhappy customers are your greatest source of learning”

– Bill Gates

But…. how do you learn from your customers if you’re not willing to ask? This is the whole point of prioritizing customer feedback and creating a ‘Voice of the Customer’ (VoC) strategy.

And in the infographic below, we take a look at how companies, irrespective of size and scale, can implement an effective Voice of the Customer program to arrive at deeper customer insight.

This post originally appeared on www.getcloudcherry.com.

CloudCherry

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Customer Experience Management (CEM) platform that helps Businesses track, measure and improve Customer Experience & deliver Customer Delight!