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CloudCherry

CloudCherry

The Road to Empowering your Frontline

While the initiative to improve customer experience often comes from the top, it will remain an idea, a notion, a philosophy until you have…

Jan 25, 2017

The Road to Empowering your Frontline

Jan 25, 2017

CloudCherry

Promoters — customers who sing your name, pay your bills!

If you are familiar with the Net Promoter Score®, you should know about promoters, passives & detractors. Of the three, promoters are the…

Oct 17, 2016

Promoters — customers who sing your name, pay your bills!

Oct 17, 2016

CloudCherry

Why you need to measure in-store Customer Experience

Customer feedback management — right from collecting to analysing customer data — is a cumbersome process for brands as they grow in size…

Sep 26, 2016

Why you need to measure in-store Customer Experience

Sep 26, 2016

CloudCherry

From Prospects to Loyal Customers

Getting prospective clients to show minimal interest in your business is itself tough work. Now, imagine how hard it would be it turn a…

Sep 19, 2016

From Prospects to Loyal Customers

Sep 19, 2016

CloudCherry

Are you overdoing Customer Experience?

Have you ever been intrigued by a fancy new store ‘round the corner so much that you just walked in to check it out? …and within seconds…

Sep 16, 2016

Are you overdoing Customer Experience?

Sep 16, 2016

CloudCherry

5 stats that prove Customer Service has to be proactive

Motivational speakers, the world over, have addressed the need for proactive living. Management gurus have spread the message loud and…

Sep 6, 2016

5 stats that prove Customer Service has to be proactive

Sep 6, 2016

CloudCherry

Two stunningly simple factors that can fix your Brand Image

“Your brand is what people say about you after you leave the room.” Jeff Bezos, CEO, Amazon.

Sep 1, 2016

Sep 1, 2016

CloudCherry

How to design the perfect Voice of the Customer strategy?

“Your most unhappy customers are your greatest source of learning”

Aug 18, 2016

How to design the perfect Voice of the Customer strategy?

Aug 18, 2016

CloudCherry

The only Mystery Shopper you really need is your Customer

The “customer experience” buzzword and all the hype surrounding it is more of a recent phenomenon. Dig a little deeper and you’ll notice…

Aug 12, 2016

The only Mystery Shopper you really need is your Customer

Aug 12, 2016

CloudCherry

You may have 95 CEO problems, but not these 5!

A corner office, chauffeur driven limos, bespoke suits & a 20-year-old scotch — Words that spring to mind when we talk about a ‘CEO’. To…

Aug 10, 2016

You may have 95 CEO problems, but not these 5!

Aug 10, 2016

CloudCherry

CloudCherry

Customer Experience Management (CEM) platform that helps Businesses track, measure and improve Customer Experience & deliver Customer Delight!

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