7 Benefits of Field Service Management Software
Every entrepreneur has two aims: firstly, optimal usage of resources and secondly, high customer satisfaction. If both of these are in sync, a business bears the desired fruits and yields profit.
In order to serve the above, many softwares have surfaced in the market today. The field service management software is one such software. Mentioned below are the 7 benefits of using this software.
- Increased Efficiency of On-field workers
The first and the foremost benefit is the increased efficiency of on-field workers. An FSM software enables the task to be sent to the field worker’s mobile. It usually contains information like the optimal route to the site, spare parts and tools required, service history of the customer, contact numbers, any applicable warranty and contractual commitments and other critical information to best service a client.
2. Enhanced Professionalism
This software gives a professional edge over competitors. It works as an effective tool that can store all your business related information in one central database. This facility enables each and every employee to access the data at any point so as to prevent any hampering of work. A digitized platform with the service engineer enhances the user experience and instils a sense of faith in them.
3. Better Resource optimization
Apart from enhancing the productivity of the on-field workers, it enables better utilization of the on-field resources. Let us understand this with the help of an example. For example, Mr A is supposed to render a service in Sector 4, block M. On arrival, his geo-coordinates are captured and the senior is made aware of the current location and job status. If another service request is received within the area, the manager can identify the distance of Mr A from the service request and assign the new job; saving on cost and time.
4. Better co-ordination with the team
This software enables a better team co-ordination. This can be understood from extending the above example. Now, if Mr A would not have had the field service management software, his manager would have sent another person to complete the task in the same area. But with the availability of the data on a central platform, better co-ordination can be achieved.
5. Higher accuracy
A higher degree of accuracy is seen when the field service management software is used to maintain and track processes
6. Real time visibility
A software such as this provides validation of the operational output with reference to the job status, the actual time of arrival, time taken to complete a task etc.
7. Improved Customer Satisfaction
With the field service management software, one has the capability to respond faster to the customer requests. The customer is also given an option to track the service engineer and kept in the loop about ETAs, delays etc. By addressing customer requests with increased responsiveness, an organization goes beyond customer satisfaction.