We’ve all been there. You’re traveling somewhere important when your flight is cancelled or significantly delayed. So what do you do? Wait in line to rebook? Spend time on hold with the call center? Shell out big bucks for a last-minute replacement ticket?
Unfortunately, for many of us, this dilemma is all too familiar. I can feel my blood pressure rising just thinking about it. The fact of the matter is, regrettably, that flight disruptions happen all the time.
In February, I was returning to Boston after a weekend trip to Colorado — most of my friends were booked on one of two non-stop flights leaving at the same time (around noon) on the same route (Denver to Boston) on the same day, operated by different major airlines. One flight was cancelled due to maintenance issues. I needed to be home on time, so thankfully I wasn’t on that flight — I arrived home without any problem — but many of my friends weren’t so lucky.
The cancelled airline notified passengers that they had been automatically rebooked on a red-eye flight the next night — nearly 35 hours later! Mayhem ensued. One hundred and fifty people jumped out of their seats and ran to stand in line. My friends, along with other passengers, tried desperately to reach the call center, without success. One friend eventually paid thousands of dollars out-of-pocket to switch airlines. Another walked away and booked a hotel room, also paying out-of-pocket.
When the dust settled, two things were clear: (1) everyone on the cancelled flight had a stressful experience that lasted for hours; and (2) there were available seats across many different airlines to get passengers to Boston, but those flights were difficult to find and even harder to book without paying a small fortune.
I knew there was a better way. That’s why I dropped out of Harvard Business School to build Freebird.
Freebird is a first-of-its-kind mobile rebooking tool that empowers travelers to skip the line and instantly book a new ticket — on any airline at no additional cost — in the event of a flight cancellation, significant delay, or missed connection, regardless of the cause. For a small fee prior to travel, Freebird provides you with instant notifications in the event of a flight disruption, and offers you the ability to rebook for free in less than 30 seconds with only three taps on your mobile device.
No waiting in line. No call-center hold music or desperate online search. Just straightforward options, available instantly at your fingertips, at no additional cost. Freebird empowers you to get to the people and places that matter most.
Sound magical? It is. Give us a try at www.getfreebird.com.
Our slogan says it all: Power to the Traveler!