Inspiring customer experience quotes

or how to stop thinking that you’re more than your customer

Craig Connell
Jul 10, 2017 · 3 min read

Make a customer, not a sale. ~ Katherine Barchetti

The goal as a company is to have customer service that is not just the best but legendary. ~ Sam Walton

You are serving a customer, not a life sentence. Learn how to enjoy your work. ~ Laurie McIntosh

Your most unhappy customers are your greatest source of learning. ~ Bill Gates

Spend a lot of time talking to customers face to face. You’d be amazed how many companies don’t listen to their customers. ~ Ross Perot

The customer experience is the next competitive battleground. ~ Jerry Gregoire

Your customer doesn’t care how much you know until they know how much you care. ~ Damon Richards

Kind words can be short and easy to speak, but their echos are truly endless. ~ Mother Teresa

Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong. ~ Donald Porter

Good service is good business. ~ Siebel Ad

The more you engage with customers the clearer things become and the easier it is to determine what you should be doing. ~ John Russell

Being on par in terms of price and quality only gets you into the game. Service wins the game. ~ Tony Allesandra

You’ll never have a product or price advantage again. They can be easily duplicated, but a strong customer service culture can’t be copied. ~ Jerry Fritz

Every great business is built on friendship. ~ JC Penney

If you’re not serving the customer, your job is to be serving someone who is. ~ Jan Carlzon Love Qu

In the world of Internet Customer Service, it’s important to remember your competitor is only one mouse click away. ~ Doug Warner

Know what your customers want most and what your company does best. Focus on where those two meet. ~ Kevin Stirtz

Loyal customers, they don’t just come back, they don’t simply recommend you, they insist that their friends do business with you. ~ Chip Bell

Dealing with people is probably the biggest problem you face, especially if you are in business. Yes, and that is also true if you are a housewife, architect or engineer. ~ Dale Carnegie

Make your product easier to buy than your competition, or you will find your customers buying from them, not you. ~ Mark Cuban

A customer is the most important visitor on our premises, he is not dependent on us. We are dependent on him. He is not an interruption in our work. He is the purpose of it. He is not an outsider in our business. He is part of it. We are not doing him a favor by serving him. He is doing us a favor by giving us an opportunity to do so. ~ Mahatma Gandhi

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