ThematicGuest Interview: Jeremy Watkin, Customer Service Leader at FCRCan you briefly explain your background and current role in the customer service industry?Jul 19, 2017Jul 19, 2017
ThematicEmotional Analysis Of Customer Feedback: The Missing LinkAccording to Bruce Temkin’s 2016 study, after a positive emotional experience, customers are 15 times more likely to recommend a company…Jul 13, 2017Jul 13, 2017
ThematicinTowards Data ScienceVisualizing Customer Feedback: Three Alternatives to Word CloudsEarlier this year, I have written about why word clouds suck. Is there a better way of visualizing customer feedback? Yes, there is, and…Jul 6, 20171Jul 6, 20171
ThematicNet Promoter Score: Executive’s Guide and Case StudiesThe best way to acquire new customers is through recommendations. Net Promoter Score or Net Promoter System measures these recommendations…Jul 4, 2017Jul 4, 2017
ThematicHow to Perform an Effective Net Promoter Score AnalysisIs your Net Promoter Score Analysis effective?Jun 23, 2017Jun 23, 2017
ThematicBest Practices for Coding Open-Ended QuestionsOpen-ended survey questions often provide the most useful insights, but if you are dealing with hundreds or thousands of answers…Jun 15, 2017Jun 15, 2017
ThematicCustomer Sentiment Analysis: Explained In Simple TermsHave you always been wondering what customer sentiment analysis stands for? Let’s get to the bottom of it. But first, let’s set some…Jun 9, 2017Jun 9, 2017
ThematicGuest Interview: Richard Shapiro, The Center For Client Retention (TCFCR)Many thanks to Richard Shapiro, Founder and President of The Center For Client Retention (TCFCR), for taking the time to answer some…Jun 9, 2017Jun 9, 2017
ThematicinTowards Data ScienceFive Practical Use Cases Of Customer Sentiment Analysis For NPSMaya Angelou once said:Jun 7, 2017Jun 7, 2017
ThematicText Analytics for Surveys: 5 Reasons to Start Getting Meaningful Customer ResponsesHave you thought of using text analytics for surveys? If you ever had to read hundreds of customer responses to open-ended questions, you…Jun 7, 2017Jun 7, 2017