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Gia DeMichele
Gia DeMichele

Gia DeMichele

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Gia DeMichele
Gia DeMichele
May 10, 2016 · 5 min read

Everything I Know About Leading Change I Learned from Teaching Sailing

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Gia DeMichele
Gia DeMichele
Apr 7, 2016 · 9 min read

Why We Need to Change How We Measure Patient Experience

If you’re reading this, you probably already know about HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) surveys. In case you want to know more, here’s an overview:

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Gia DeMichele
Gia DeMichele
Mar 29, 2016 · 4 min read

Feedbackobia: The Fear of Giving or Receiving Feedback

Most organizations suffer from the same disorder: feedbackobia*

Definition: a fear of giving or receiving feedback due to exaggerated, but sometimes very accurate, beliefs about what will happen during the…

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