Gia DeMicheleEverything I Know About Leading Change I Learned from Teaching SailingChange is hard and abstract. It’s difficult to understand what happens in a change process because, often, our change initiative doesn’t…5 min read·May 10, 2016----
Gia DeMicheleWhy We Need to Change How We Measure Patient ExperienceIf you’re reading this, you probably already know about HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) surveys…9 min read·Apr 7, 2016----
Gia DeMicheleFeedbackobia: The Fear of Giving or Receiving FeedbackMost organizations suffer from the same disorder: feedbackobia*4 min read·Mar 29, 2016----