Great post John, I also ranted a while ago about good old desk phones and actually talking to people instead of hiding behind technology https://goo.gl/fFq2L8
I guess that as often happens, people don’t realise technology can and will distort things and behaviours big time. Also, digital natives don’t know any better… would love to see them in my first proper job — we started with telex machines (!), then the first fax machines (thermal paper!) and then the 300 baud remote connections (acoustic couplers anyone?). Who knew?