Giovanni ToschiinJatana6 Tips to Supercharge your SupportCustomer service agents are the unknown heroes of every company. Vigilantes from the shadows who silently do their daily job of saving the…Aug 30, 2018Aug 30, 2018
Giovanni ToschiinJatana16 Essential Skills for Every Customer Service AgentFact #1: Every employee, whatever the work is, must possess certain skills in order to properly do their job and master them to excel at…Aug 28, 2018Aug 28, 2018
Giovanni ToschiinJatanaA Guide to Help you Optimize Customer Service TrainingHaving a successful, efficient support center takes a lot of work. First, you need to find the right staff. Then, you interview the…Aug 23, 2018Aug 23, 2018
Giovanni ToschiinJatana7 Tips for Improving your Online Customer ServiceNowadays, almost every brand or business can be found online, whether it is through their official webpage, or on one of many social media…Aug 21, 20181Aug 21, 20181
Giovanni ToschiinJatana5 Tips for Designing a Knowledge BaseCustomers want to do it on their own! The latest trend in customer behavior is their desire to help themselves and solve problems on their…Aug 16, 2018Aug 16, 2018
Giovanni ToschiinJatanaOn a Quest to Deliver the Smoothest Customer ExperienceWe’ve all been there. The moment when you’re browsing through the website, looking for help and no one is there to help you. A process to…Aug 14, 2018Aug 14, 2018
Giovanni ToschiinJatanaHow to Meet Customer ExpectationsCustomer expectations are closely connected to what you’re advertising. They expect you to do what you say you’d do for them, how hard it…Aug 9, 2018Aug 9, 2018
Giovanni ToschiinJatanaCustomer Support Without Language BarriersWhen it comes to different languages, customer support has its struggles. If you have agents who speak one or even two languages, and the…Aug 7, 2018Aug 7, 2018
Giovanni ToschiinJatanaFirst Contact Resolution: A Sign of Valuable Support[NOTE: this article originally appeared on The Automation Blog by Jatana]Jun 17, 2018Jun 17, 2018
Giovanni ToschiinJatanaHow to install Jatana on ZendeskA 4-steps guide to Zendesk automation nirvanaMar 26, 2018Mar 26, 2018
