Giri AgarwalMe-Too Omnichannel Erodes Profitability. Part 1.As retailers continue to invest in transformation, they must focus on a more certain path to customer relevance — a customer experience…Apr 21, 2017Apr 21, 2017
Giri AgarwalIs Best Buy Fumbling its Appliances Opportunity?A less than stellar customer experience led me down a rabbit hole, at the other end of which emerged a barrel staring Best Buy in the face.Apr 17, 2017Apr 17, 2017