In 2021, Marshmallow launched its first app on both iOS and Android to help make insurance easier and faster for its customers!
My job was to facilitate the discovery and design of the MVP (minimal viable product) solution to have it ready for launch within 6 months.
We kicked off…
In 2019 to 2020, GP at hand, an NHS service powered by Babylon’s technology, started to diversify its offering by making Nurses, Physiotherapists, Travel Health Specialists, and other clinician types available for our members to book appointments with.
My job was to redesign the appointment flow to recommend the right…
Why this mattered
We started providing F2F appointments as part of our full clinical service offering, when we launched GP at Hand back in June 2017. F2F appointments accounted for ~15% of total GPaH appointments and were arranged via a call with support. …
