After being at Babylon for two weeks the first project I was given was to enable our members to book their own face-to-face (F2F) appointments. — Why this mattered We started providing F2F appointments as part of our full clinical service offering, when we launched GP at Hand back in June 2017. F2F appointments accounted for ~15% of total GPaH appointments and were arranged via a call with support. What historically was a manageable number to book…