In 2019 to 2020, GP at hand, an NHS service powered by Babylon’s technology, started to diversify its offering by making Nurses, Physiotherapists, Travel Health Specialists, and other clinician types available for our members to book appointments with. My job was to redesign the appointment flow to recommend the right…

After being at Babylon for two weeks the first project I was given was to enable our members to book their own face-to-face (F2F) appointments. — Why this mattered We started providing F2F appointments as part of our full clinical service offering, when we launched GP at Hand back in June 2017. F2F appointments accounted for ~15% of total GPaH appointments and were arranged via a call with support. …