Of course, new products start off daring and are often misunderstood. Jony Ive described it best when he said, “While ideas ultimately can be so powerful, they begin as fragile, barely formed thoughts, so easily missed, so easily compromised, so easily just squished.”
If YouTube wants to stop hurting LGBTQ creators, it isn’t enough to claim that its policies are agnostic toward gender identity or sexual orientation. It needs policies that specifically prohibit discriminatory enforcement, just as countries have laws protecting vulnerable groups. It needs to rethink the guidelines that treat controversy or sensitivity as reason in itself to demonetize a video. And it needs to implement strong processes to guard against bias at the level of the algorithm, the content reviewer, and maybe even the bigoted user.
…ntal conservatism leave plenty of room for discriminatory enforcement, whether by human or machine. Marginalized groups in particular will always be disadvantaged by a system that relies partly on users to report what they find “sensitive” or “controversial.”