Gary MarraMarra CX Hub Top 3 CX Articles of the Week for the Week of September 30,Week of September 30, 20246d ago6d ago
Gary MarraMetrics Myopia: Is Obsession with Numbers Tanking Your Strategy?I have loved statistics since I was a little boy pouring over my baseball cards. Statistics are valuable tools. They provide insight, track…Sep 23Sep 23
Gary MarraMarra CX Hub Top 3 CX Articles for the Week of September 16, 2024We know it’s hard find time to keep up with the continually evolving Customer Experience (CX) landscape. We’ve got you covered.Sep 20Sep 20
Gary MarraMarra CX Hub Top 3 CX Articles for the Week of September 9, 2024Week of September 9, 2024Sep 14Sep 14
Gary MarraMarra CX Hub Top 3 CX Articles of the Week for the Week of September 2, 2024Week of September 2, 2024Sep 9Sep 9
Gary MarraRethinking Silos: Optimizing Organizational Structure for Better CXIn the world of customer experience (CX), we often hear the rallying cry to “break down the silos!” While this advice comes from a good…Aug 14Aug 14
Gary MarraEnhancing Experiences: What’s in a Name?Enhancing Experiences: “What’s in a Name?”Aug 7Aug 7
Gary MarraUnderstanding Experience Management (XM): How Customers Talk About Their ExperiencesWhen it comes to online reviews, it’s easy to get lost between the extremes of glowing 5-star ratings and scathing 1-star critiques. It…Jul 9Jul 9
Gary MarraThe Bottom Line on EX: Driving ProfitabilityLet’s get to the bottom of the connection between Customer Experience (CX) and Employee Experience (EX)…literally. Savvy organizations are…Jul 6Jul 6
