Understanding User Experience (UX), the process.

Rohan Goel
Aug 24, 2017 · 2 min read

I tried my hands on improving user experience at campusbox this summer, here are some of the things i learned, understanding the process and the cycle before starting any ux design.

Defining User Experience

Interactions with your software, your web site, your call center, an advertisement, with a sticker on someone else’s computer, with a mobile application, with your Twitter account, with you over email, maybe even face-to-face. The sum total of these interactions over time is the user experience.

Solutions are easy if you know the problem, Good design is problem solving.


Software developers get happiness when they get something working, they they get happy when things just work and looks good to their eyes, ignoring all the design and science behind it.

Know thy users, And guess what? They don’t think like you do!

Sometimes a good experience results not from addition, but from removal! Netflix did not solve a new problem, they solved an old one.


Understanding the usage life cycle

This should not happen

First Contact, When people become aware of your product/service, This is where their perceptions are formed, Do they understand what use it is to them?

First Time Use, It’s the first real impression, the first actual use of your design and when a user seriously considers a long-term engagement,first time use is over in an instant.

Ongoing Use, Regular use of your product/service.

Passionate Use, This stage is rarely attained, But when it is, users get into a state in which they are highly productive, immersed in your design, and often share that passion with others. This is how organic growth happens.

Death, This can happen at any time during the life cycle, UX designers gain insight by regularly doing postmortems on the life cycles that were cut short

Think according to the usage life cycle, What is a complex issue during regular use never occurs to someone just starting out.


This was a small post, clap if you found it helpful, stay tuned for more 😄.

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Rohan Goel

Written by

co-founder campusbox.org, curious for design

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