Will RobertsWhy customer retention mattersYou know customer retention is important, you wouldn’t be here otherwise, reading this blog.Jun 1, 2018Jun 1, 2018
Will RobertsLoyalty Schemes Based On Reward Points Do Not WorkWhen I’m shopping online and someone tries to entice me with rewards points, this is what goes through my head:May 21, 2018May 21, 2018
Will RobertsGDPR is coming — How to use incentives to keep your B2C databaseSomeone recently quipped that the only way to be 100% compliant with GDPR is to shut down your business. Indeed, the entire area is fraught…May 18, 2018May 18, 2018
Will RobertsinLoyalty Bay blogWhy is rewarding customers and employees so difficult?Jun 6, 2017Jun 6, 2017
Will RobertsinLoyalty Bay blogBehavioural nudges for positive outcomes in Government policyApr 25, 2017Apr 25, 2017
Will RobertsinLoyalty Bay blogWhat if? Possibly the most important phrase organisations can utter.Jan 25, 2017Jan 25, 2017
Will RobertsinLoyalty Bay blogDo you handle customer data? GDPR will affect you, here is how:Nov 30, 2016Nov 30, 2016
Will RobertsinLoyalty Bay blogStatistical Significance and Conversion Optimization — 9 out of 10 people say its significant!Sep 28, 2016Sep 28, 2016