Working in accessibility: the ugly
There are many amazing, exhilarating reasons to work in accessibility. It’s amazing to wake up everyday knowing the work you’ll do today will enable people in more ways than yesterday. But sometime ugly things surface and really crush all this determination and desire…
“you don’t have a disability thus you’re not qualified to work on accessibility” — this is the ugly that I’m talking about. And I’m actually very conflicted. On one hand I’m offended by it because it immediately dismisses all my training, experience & work as an accessibility professional. On the other hand I *do* have a disability.
Well, I won’t comment directly on it but I’ll ask these questions:
1. I spent all this money, time & brain cycles on school, books, classes, conferences, learning from people. Did I just waste my time?
2. In order to work in accessibility do I have to have all the disabilities of my users / customers?
3. Considering that I’m publicly, clearly & openly trying to help why would you even say something like that?
4. Even if I were not qualified (for whatever reason) but I could help, why would you burn that bridge?
5. Do all people with disabilities are automagically experts in accessibility?
Just to be clear, I truly believe that I have to walk 1,000 miles in my users shoes and I can never do enough of that. In fact, I believe that as an industry the accessibility professionals desperately need to do more of that.
This stuff comes up from time to time and while it is frustrating for a while it certainly doesn’t deter me from the work that I’m doing. But it does spoil what could be a productive dialog. And I could certainly do without.