As a funeral insurer, Dela’s services are regularly needed right after someone has passed away. Their innovation team imagined it would be able to offer services and products for a market segment that’s a bit more ‘alive’.
How can we create a scalable ‘club’ with services and products to enable paying active seniors to continue living at home in a safer and more comfortable way.
We ran a 5-day Concept Sprint Special at their innovation center in Eindhoven. Together with their innovation team and a Strategic Facilitator and Concept Designer from Go Weekly.
An online platform that enables seniors to take care of themselves and others. A phased approach, starting with a knowledge base and services for long-term informal caregivers. Growing to a club with more relevant local themes for a wider audience. …
Sungevity Nederland has an ambitious goal: initiating a true rooftop revolution by making solar energy the easiest and most inspiring source of energy. When we started working with them, their customer journey for onboarding was no longer in line with customer expectations. It was lagging behind its competitors and was both expensive and difficult to scale.
How can we re-imagine the customer journey so that it meets the needs of the customer, while being scalable and profitable for Sungevity?
We ran a 5-day Concept Sprint Original at their office in Amsterdam. A Sprint with all bells and whistles, from sketching and storyboarding to prototyping and validation with recent customers. …
X!Delft is a joint initiative of TU Delft and Roland Berger. Its goal is to close the gap between academics and corporations with ambition. Offering strategic collaborations to inspire, experiment, spark entrepreneurship and develop talent. Their partners are leading the way in co-innovation.
How to clearly describe why and for whom we exist as an organization? Resulting in a sales presentation that can be the foundation for a new website (in both design and content).
We ran a Strategy Sprint with several short sessions on location over a period of 2 weeks. …