No More Unanswered or Automated Calls, Get an Outsource Receptionist
Small business owners are focussed towards developing their new ventures, and at times they have to spend oodles of time on phone communications. Valuable and irreplaceable hours that need to be used for business purposes and corporate development techniques are wasted answering phone calls for general queries. Can you afford to waste time? The best way is to get live answering services or hire a virtual receptionist to deal with your customers on time!
Time is a valuable commodity, and entrepreneurs should not waste precious moments answering the phone bell as their energies are dispensable, and need to be concentrated on growth of their business. Budding business houses, where there are lesser number of employees have an immense number of duties to perform. In this case, a virtual outsource receptionist can help preserve their energies so that they concentrate on their occupational development.
Every business is “hat-based”. People wear the hat of the accountant, hat of the receptionist, hat of the secretary, general administrator, marketing leader, public relations and so many more different duties. Trying to clamber into the role of another can mean wastage of valuable time.
Clients have instant demands and want an answer to their questions pronto. A helper who has a polite and sweet voice can answer the customer calls promptly and expertly. It’s extremely important to answer customer calls and you can’t let the calls be diverted to an answerphone or voicemail when the office is open. You need to have someone answering the phone without the cacophony of a background noise. You don’t want your treasured client to rush to your competitor for business, do you? The enquirers will positively call back if they get proper treatment and their initial queries are dealt with the first time.
Having an online outsource receptionist will enhance the business establishment’s credibility and will definitely impress the enquirers. Before adding a proper staff member as a receptionist and digging out a whopping salary as reimbursement dues, you need to visualise another option. Besides paying salary you also need to have proper equipment, space and work requirement for the new staff member you plan to employ. Isn’t it better to hire an outsource receptionist instead?
Show your clients that you are not an ordinary “message taking facility” and that you have a smart staff member who deals with the callers from your office in a human and friendly fashion. The receptionist greets pleasantly, answers basic informationin the style preferred by clients, and will then avert the calls by programming the phone line to divert calls to another team member. The conversation will not seem to be scripted or automated.
This process makes it easier to attend more number of calls at the same time and the receptionists will answer each question in a knowledgeable manner. The answer to your message may be through a text message or an email or a personalised voice may relay the message to you. Out of hour calls are also attended to politely and promptly and dealt with at the most appropriate time. Clear and apparent professional business image will be highlighted to the caller by the web-based receptionist and there will be no more unanswered or missed calls
