Thinking about an RDKit support model

  • A CDA in place to make reporting problems easier and a private, secure file-transfer area
  • Email and online support for X contact persons. Support otherwise is via public routes like the mailing lists and github
  • Support customers participate in prioritization of bug fixes, new features, and new documentation
  • Support customers can request off-cycle patch releases and binaries
  • The opportunity to demonstrate, in a direct and concrete way, that the RDKit is important to your organization




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Greg Landrum

Greg Landrum

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