Greg DainesThe Secret to Seamless Customer HandoffsHandoffs are at the root of too many customer problems — especially in the enterprise. Read on to find out why, and my method for making…Sep 28, 20161Sep 28, 20161
Greg DainesinSaaS Growth StrategiesThe 3 Deadly Fallacies of SaaS RenewalThe conventional model of SaaS/B2B customer renewal is just plain wrong. Getting it right is the key to effortless customer success.Aug 30, 2016Aug 30, 2016
Greg DainesinCustomer Success5 Surprisingly Simple Practices for Stellar Customer SuccessThese are the 5 concrete things anyone can do right now to start crushing it as a customer success superhero.Aug 23, 2016Aug 23, 2016
Greg Daines5 Counter-Intuitive Ideas For Phenomenal Customer SuccessThese surprising and unconventional mindsets are the key to breaking out of the SaaS/B2B customer retention black holeAug 16, 20162Aug 16, 20162