Greg BennettinSalesforce DesignerConversation Design is the Future of UXExplore how to design conversations that build better relationships with customers at scale.Mar 24, 20211Mar 24, 20211
Greg BennettinUX CollectiveWhat a father and pre-verbal child can teach us about good conversation…When I saw the viral video clip of this week, I couldn’t get over how perfect it is as an example of how conversation works as a behavior…Jun 11, 20192Jun 11, 20192
Greg BennettinSalesforce DesignerDesigning Your First Chatbot: What’s Top of Mind for Your Customers?Prioritizing chatbot intents for users in your industryApr 17, 2019Apr 17, 2019
Greg BennettinSalesforce Designer9 Tips to Design Conversational Style for Your BotLeveraging linguistics to design conversation with personalityOct 6, 2017Oct 6, 2017