Conversational AI: What to expect in 2019

A discussion about software for spoken conversations. Google Duplex, Amazon Alexa, Gridspace Sift and what comes next…

Machine Intelligence in Contact Centers

“The Internet is ultimately about innovation and integration, but you don’t get the innovation unless you integrate Web technology into the processes by which you…

Identifying opportunity at the speed of sound

By the time AT&T formed its Opportunity Discovery Department (ODD) inside of Bell Labs in 1995 to assess the impact of market trends, chat technology was already hitting the mainstream. ODD informed senior AT&T executives the company was missing out…