Based in California
“The Internet is ultimately about innovation and integration, but you don’t get the innovation unless you integrate Web technology into the processes by which you…
By the time AT&T formed its Opportunity Discovery Department (ODD) inside of Bell Labs in 1995 to assess the impact of market trends, chat technology was already hitting the mainstream. ODD informed senior AT&T executives the company was missing out…
What makes a phone call go well? Is it the people on the line, the topics discussed or the conversation’s dynamics? Is a call good because of the outcome or how the outcome gets achieved? The recent New York Times Magazine “Work Issue” is a must-read for…
