Asante Kenya na Africa! What an incredible two weeks it has been, it has just flown by.

Since we launched the Griffin Motor App, we have received a warm welcome and a phenomenal wave of support. Thousands of users have joined the Griffin movement and downloaded the app.

We have received messages from every part of the world, your energy and positive vibes have only fuelled our determination to bring you the best customer experience and care, bringing to an end those decades of endless paperwork.

Our customer services and IT team continue to keep the pressure up, to ensure the promises we have made to you, our loyal customers. …

Excess is a word that is often thrown around in conversations, especially in the insurance industry. You may not know exactly what it means, but that’s why we are here, to break it down to you in basic language and subsequently, imparting you with knowledge that you may use to explain to others :)

Let’s begin…

What is Excess?

Excess is defined as the first amount that is payable by you in the event of an accident. It serves as the uninsurable portion of your accident or loss. Clear? No? Okay. Let’s try again. When you get into an accident, you will make a claim to your insurer. When this claim arises, it is expected that both you and the insurance company contribute to pay the claim. Excess therefore is your part of the contribution. …

We pride ourselves on striving to provide the best experience for our customers. You may never know when you will be involved in an accident. Whether minor or major, it can be one of the most terrifying experiences you could ever have. For this reason, we are not only limiting our role to filing, processing, and settling claims, but we are dedicating important resources to get you the assistance you need during an accident. If you are a Griffin customer, then you already have access to advanced services and features, such as the smart rescue system, which puts the largest network in Kenya of ambulances, firefighters, towing, and security crews within a click of a button in the mobile app. …

Purchasing a car insurance policy is never a pleasant experience, but it is an important decision, and one has to carefully consider the various options at hand. Why is it important? A good insurer will make your life easy in case of a claim, and a bad insurer will make things dramatically worse.

In order to help you find the best car insurance cover, we have put together the main tips and tricks that you should be aware of, as you look into purchasing your policy.

1) Understand your needs and risks

Different customers have different needs and risks they are exposed to and it is therefore important to understand what your biggest risks are. The basic and mandatory car insurance, as required by the government is Third Party Only insurance. The cover provides compensation for damage caused to other vehicles and property and any injuries and deaths to third parties following an accident of the insured vehicle. If you believe you are highly exposed to the risk of fire or theft, then you may choose the next option: Third Party, Fire, and Theft. Your next option is the comprehensive cover which not only provides compensation for any third party, fire and theft claims but also provides compensation for damages caused to the insured vehicle. However, you may want to check for any additional benefits that an insurer is offering at an extra charge. These benefits may cost low, but the difference they make after a claim may be lifesaving. …

It has been a year since our team met for the first time, and with a blink of an eye, that year has come to pass. *Insert Nostalgic sound effects here*

For 365 days, we spent countless hours brainstorming, problem solving, interviewing and receiving feedback from over a hundred customers. There were endless nights spent coding, fuelled by bottomless cups of smooth, rich flavoured Kenyan coffee. I guess now is a good time to share what we have been up to ahead of our official launch at the end of the year.

In insurance, old is not gold. What does this even mean, you may ask? Fret not, let us explain…. For a long time, motorists in Kenya purchased their mandatory car insurance from any of the 37 general insurance companies. Yet, this sheer number of competitors is not reflected in the availability of choice and product differentiation. In fact, most car insurance policies are essentially a “copycat” product, with only slight variations in their benefits and excesses. Since car insurance is mandatory, customers have no option but to pick one insurer and the process of buying from that insurer is never a pleasant one. …