[Solved] Office 2013/2016: Microsoft Setup Bootstrapper has stopped working
If you got this while trying to set up MS Office:
Problem Event Name: OfficeClassicSetup
SETUP EXE VERSION: 15.0.4454.1000
SETUP DLL NAME: OSETUP.DLL
SETUP DLL VERSION: 15.0.4569.1503
ERROR CODE: UnexpectedError
MSI HRESULT: Unspecified
ERROR DETAILS: C6F06531
FIRST ERROR CODE: UnexpectedError
OS Version: 6.1.7601.2.1.0.256.4
Locale ID: 2057
Try to go to: C:\Users\%username%\AppData\Local and find file named like: SetupExe(2016061916592618A0).log
Check it for lines like:
2016/06/19 16:55:18:512::[8664] Error: Failed to detect Office Source Engine Service: cannot get access to the Office Source Engine service config infomation ErrorCode: 2(0x2).
If you got any, you need to repair OSE service. Try this steps:
- Go to Office install disc. Find ose.exe and osetup.dll
- Create a folder for OSE: C:\Program Files\Common Files\microsoft shared\Source Engine
- Copy the OSE.exe file to that folder
- Restart your machine
- Try to install Office again :)