Mahendra GudhakesaService Design, Customer Experience, User Experience, and what to make of it allThis article is a response to the rising discussion about the three fields and each of their differences. However, I tried to encompass my…May 13, 2019May 13, 2019
Mahendra GudhakesainInside BukalapakOn Qualitative Research — An Artisanal PerspectiveA few years ago I remember doing research in one of the rural areas in Bali. The subject of my research back then is a local artisan. A…Jan 14, 2019Jan 14, 2019
Mahendra GudhakesainBukalapak DesignOn Qualitative Research — An Artisanal PerspectiveA few years ago I remember doing research in one of the rural areas in Bali. The subject of my research back then is a local artisan. A…Jan 14, 2019Jan 14, 2019
Mahendra GudhakesainInside BukalapakThe 7 Habits of Highly Effective Qualitative InquirersI work as a UX researcher in one of the biggest tech startups in Indonesia. Being a “researcher” in a company setting like Bukalapak can…Nov 21, 2018Nov 21, 2018
Mahendra GudhakesainBukalapak DesignThe 7 Habits of Highly Effective Qualitative InquirersI work as a UX researcher in one of the biggest tech startups in Indonesia. Being a “researcher” in a company setting like Bukalapak can…Nov 21, 2018Nov 21, 2018
Mahendra GudhakesaWhy am I here, and not there. An existential wonderI’m no writer, no matter how much I’d like myself be. But I’m sure that there will comes a time when you’re old or experienced enough…Oct 16, 2018Oct 16, 2018
Mahendra GudhakesainSomia CX ThoughtsUser Experience dan Nilai PentingnyaUser Experience, atau biasa disebut dengan UX, saat ini ramai dibicarakan oleh berbagai lini bisnis. Mulai dari perusahaan financial…Jun 21, 2018Jun 21, 2018
Mahendra GudhakesainSomia CX ThoughtsTake My Money! An early 2018 reflection on customer’s spending and the financial industryThe year 2017 has been an interesting year. I’ve managed to get my hands dirty in some financial-related products and provide guidance for…Mar 26, 2018Mar 26, 2018
Mahendra GudhakesaThe stoic’s journalJust fifteen minutes towards midnight. I lay in my bed for hours now, trying to shut down my brain for a good night sleep. But my…Feb 2, 2018Feb 2, 2018
