Your hotel’s online reputation just got better
Guestasy is an innovative web-based application that provides a full-stack guest relationship management solution for hotels and resorts. Guestasy Reputation Management Solution frees hotel management from dealing with online reviews and ensures quality responses to all the reviews from many channels (TripAdvisor, Booking.com, Agoda, Ctrip, Expedia, Google, Holiday Check, etc.). Our machine learning technology combined with a team of reputation specialists respond to reviews in 15 native languages ( English, Chinese, German, French, Russian, Japanese, Hebrew, etc.) Also, with unique Feedback collection system Guestasy is designed to engage with guests in their preferred languages and prevent negative reviews and in turn bring more positive reviews on popular OTAs.
Having launched a beta version in Dec 2018, in the last six months Guestasy has already acquired many customers in Thailand. Guestasy products are built for both boutique hotels and for bigger groups with multi-establishments. Initially, Guestasy started by just supporting two languages -English and Chinese. As we started serving more properties we realized every language is important. Today we have a team of native speakers covering 15 languages and we are planning to support all the major languages in the next 6 months.
Guestasy team works as an extension of a hotel management team through regular interactions. Equipped with proprietary technology to track and analyze all the reviews and responses on all the major OTAs, Guestasy provides customized and appropriate responses for all the reviews in less than 48 hours.
According to a recent hotel industry study conducted by Expedia, travelers are willing to pay more for hotels with better guest ratings than for the hotels associated with popular brands. With the increase in international traveling hotel industry needs to take care of guests from many countries speaking different languages and different cultural backgrounds. It’s not enough to engage with guests only in one or two languages. Think about it: does it really makes sense responding to Chinese, Russian or French reviews in English? Or do you just care for the 20% of the population who speaks English?
Though there are many review aggregation services offered by many companies the real time consuming and the painful problem is responding to reviews and dealing with many languages. Also, it’s not possible for most hotels or groups to hire native speakers for every language. Now with one interface you can engage, track, respond and analyze all your guests' feedback and reviews. So with Guestasy, hotel management can focus more on taking care of their guests instead of worrying about how to deal with the online reputation
“If you talk to a man in a language he understands, that goes to his head. If you talk to him in his own language, that goes to his heart.”
Surely the words of wisdom from Nelson Mandela also have a deeper meaning in the hospitality space. Anything which touches the heart is easier to sell.
About Guestasy
Guestasy is a cutting edge tech start-up based in Singapore, providing a game-changing solution for hotels and resorts. With a complete stack of solutions like responding to guests' reviews and engaging with guests in their native language, Guestasy brings significant revenue growth for hotels.
