What is personalization and how does a hotel achieve guest personalization through text messaging?

A hotel builds its reputation through guest endorsement and personalized services create a better guest experience. A better hotel guest experience is created through responses to guest questions and requests and this requires personalization from the hotel staff.

The guestext messaging platform provides a convenient, personalized and easy to use method for a hotel to provide better personalized responses to guest requests and therefore a better guest experience to deliver guest retention, endorsements and repeat business.

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