You nailed it, Jeff. Except for one point: Facebook, Twitter or Youtube (Alphabet/Google) never really cared about user reports of fabricated propaganda, hate speech or hate crime. I can tell because – as you know – my family and I became victims ourselves by neo nazis, the alt right and truthers.
Over a year we reported, documented, alerted the top management of FB and Google – everything, even death threats, were covered by „community standards“ – except one single thing: nudity! See the double-standard here?
I strongly agree that responsibility lays on each and every one of us. But Zuckerbergs claim that he was unaware of the problems is yet another lie into the face of all the victims. Harassment victims like recently the Parkland students were nothing more than ‘collateral damage’ over user growth.
As for Cambridge Analytica, Facebook and Google knew about these issues for a long time, they treated this as a PR problem, ignored the ticking time bomb.
Until it blew up in their face.