A Collective of Collection Experts: Ron Wehrmeyer
A man who expects the best for himself, his company, and most importantly — his clients.
Gwynn Group | September 27, 2019
If you work within the collections space, you’ve probably heard of Ron Wehrmeyer from Radius Global Solutions. With a background of more than 25 years of experience spanning from the collector to executive level, Wehrmeyer has continued to be a leading provider of account recovery and debt collection, customer relationship, and healthcare revenue cycle management solutions. Wehrmeyer is currently responsible for managing six locations with 500 employees and $4.5 million in annual revenue.
As someone who continuously strives for perfection and never shies away from competition, Wehrmeyer made it his mission to set the highest standard for himself and continually excel at every level throughout his career. His work ethic, tenacity, and uncanny ability to produce results for his company and clients took Wehrmeyer from happening into the collections space through an ad in the paper to the successful and respected Executive Vice President that he is today. Gwynn Group Director of Client Solutions, Don Cornelius, was recently fortunate enough to pick Wehrmeyer’s brain about his expertise in the collections space and gather his thoughts on a few progressive topics within the industry. Here’s what he had to say:
Texting Accounts
One point of interest from the conversation with Wehrmeyer was the potential industry-wide implications of legalizing the ability to text accounts. Wehrmeyer was of the mindset that if agencies are permitted to text accounts, delinquent payments will reduce and Right-Party Contacts (RPC) will inherently increase. These trends stem from Wehrmeyer’s perception that “as a rule, people look at texts more than email,” allowing collectors a better opportunity to reach their consumers. Wehrmeyer also made the point that we live in an environment today where many consumers prefer online, text, and email communications. These preferences make the account recovery process more convenient for the consumer, resulting in more favorable outcomes at a higher frequency than traditional methods.
Technology in Collections
It’s been Wehrmeyer’s experience that collections agencies utilize different applications and technology to manage their accounts received from creditors across industries, making the ability to integrate and share data between systems imperative. As of now, Wehrmeyer believes that the use of disparate systems between creditor and agency is something the collections community has yet to overcome. While there appears to be a lag in one capacity, Wehrmeyer anticipates technology evolving to accommodate for more automation, decreasing the number of phone calls made by agencies. This shift will create more “self-serving” functionalities; the critical aspect Wehrmeyer looks for in his solutions.
Security and Compliance
Now more than ever, Wehrmeyer sees security and compliance being of paramount importance. An ever-increasingly complex legislative environment, various regulations across layers of government oversight bodies, data encryption, and security are top of mind for Wehrmeyer and Radius Global Solutions. With twelve international offices and 2,500 full-time employees, the struggle to stay abreast of an ever-changing environment is an ongoing endeavor. These challenges make leveraging technological solutions to assist in navigating through obstacles a crucial component of Wehrmeyer and Radius Global Solutions’ collection strategy.
